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Frequently Asked Questions

Which broadband speed do I need?

Talk to our sales expert and we will help find the best plan for you

Our 1 Mbps download speed should be enough to check your emails, upload and view photos, play online games. If you are an avid online gamer, if you download and share a lot of big files, or if several of your family members are heavy users, then we suggest opting for a faster broadband package.

Also, if you need more speed for uploading large files, you can subscribe to our broadband Leased Line packages starting from 4Mbps Download/Upload Speed. If you have no idea, call us and our Sales representative will help you.

What are the benefits of using broadband?

A broadband connection allows you to access the internet for a fixed monthly charge. Broadband is much faster than dial-up. Broadband download speeds starts at 512kb (We now offer speeds up to 16 Mbps for Home and office).

  • We recommend 1- 4 Mbps for small home and office
  • For Medium business we suggest using 4+ Mbps speed
  • For cost effective users we recommend Limited plans
What are the risks if my wireless Internet connection is NOT secure?

CATLA would like to remind our Internet customers of our Acceptable Use Policy. We have set forth an acceptable Use Policy with the intent of protecting our service, our customers, and their users of the Internet from potentially abusive actions taken by some black hat customers. We strongly suggest reviewing the policy, which can be found at the bottom of our website.

HAnother reminder is to make sure your wireless router is secure to help protect your account from potentially violating the Acceptable Use Policy. This is a concern with the increasing amount of devices in the home using a wireless internet connection. Open Hotspots are NOT advisable under any circumstances.

How can I protect myself from viruses?

Ensure you've installed appropriate anti-virus protection software on your PC and verify that your software is always up to date. Also, be wary of e-mail attachments as many viruses, worms, hoaxes, Trojans and other forms of malicious software can be spread via email, usually as attachments. Unless you trust the sender and you are absolutely sure that the attachment is legitimate, please don’t open it.

Do you limit my service with Data Caps or charge more when my data usage exceeds my plan?

Many of our customers who leave for other providers offering portable internet hotspots or promises of faster speeds from magical connectivity return to us. Those providers limit data usage and charge extra fees for data over usages. We do not apply data caps - you can use all of the data that you need at no extra cost.

However, if you have specifically selected limited plans, you know what you have bargained for and you need to be very cost effective in utilizing the capped bandwidth which comes with your limited plans. If you are not comfortable with such plans, we strongly advice you to select our Unlimited plans and browse the internet hassle free every month.